The travel industry is growing for multiple reasons, such as family holiday plan makers, increasing the number of solo travelers, and even business trip planners. Each traveler may have their questions, queries, and concerns. The travel agency needs to ensure that each customer is attended professionally. In this case, an IVR solution can be of utmost importance. A company gains a plethora of benefits using the IVR solution.
The IVR solution helps to keep your human resources free to do other productive work while at the same time will answer all questions of the customer queries. This will work in a win-win situation for the travel industry as the customer gets answers, and the staff can be available for critical operations.
Answer customer calls with 24*7 consistency- The IVR solution can serve customers 24*7 with same voice tone and professionalism. The IVR system doesn’t get angry or tired. It maintains the consistency of reply even at the 1000th call of the day, making it a fantastic tool to cater to the customers in the tourism industry.
Give self-serving option for the frequently asked questions-The customers may ask many frequently asked questions. For example, what is the best package for a family? Or what are the top tourist destinations to visit in the summer? And much more similar to these. The IVR solution will help to keep your human resources free to do other productive work while at the same time will answer all questions of the customer queries. This will work as a win-win situation for the travel industry as the customer gets answers, and the staff can be available for other critical operations.
Allows customers to book package remotely-The IVR system also offers payment processing. This means the customer can go through the different options available in the IVR menu; select the package, and book the package by paying for it. This will provide the flexibility to the customer to book package remotely.
Customer surveys- Survey IVRs are a cost-effective and simple way for customers in the travel and tourism industry to survey customers by phone after service automatically. Either the respondents can dial in to complete the survey, or a dialer can make outbound calls to the respondents. No agent or person is required to talk with the contacted party, which in turn listens to the recorded survey and presses their dial pad to file their response.