The Healthcare industry has changed significantly within the last decade. There are frequently new regulations created to provide safety and security to all patients. With the introduction of IVR - a multipurpose tool that simplifies hospital-patient communication - Patients interact over the phone through verbal or touchtone responses to input or find information. At a minimal cost, this increases patient satisfaction, expands “business hours” to 24x7x365, and accelerates the revenue cycle; consequently, payments come faster.
Booking appointment is one of the primary concern for patients, and giving correct appointment is important for hospitals. Installing IVR smoothen the process and let patient book appointment through the phone call.
Advantages of having IVR:
Save Time- An IVR reduces both outbound and inbound calls to the office staff by up to 80%, minimizing operating costs while maximizing efficiency. This free time increases job satisfaction, employee productivity, and gives patients an easy way to find what they need instantly. For patients in need of a more personal touch, reaching a staff member is as simple as pressing a key.
Fast and Flexible- An IVR is entirely cloud-based and eliminates hardware/software costs and additional burdens on IT staff. Nothing to buy, maintain, or fix. Best of all, Intelligent IVR can work alongside any existing phone system, so there’s no replacing, converting, or fork lifting out.
Automates inquiry system- IVR systems ask a series of questions upfront which allows the caller to select the function or agent more appropriate for their needs. The IVR system then transfers calls to the most appropriate department or agent automatically without fail. Since it is the customer who makes the selection, there are reduced feelings of frustration.
Automated appointment booking- Booking appointment is one of the primary concern for patients, and giving correct appointment is important for hospitals. Installing IVR smoothen the process and let patient book appointment through the phone call. IVR offers extreme customization so that patients can choose from different departments and different doctors to book an appointment. Once the patient books the appointment, the hospital, and the patient both get a confirmation message for the same.