Service has always been a key differentiator in the hospitality sector. But, guest expectations for hotel services have shifted beyond waiter, maid, or room service. Today’s customers book rooms online, complete their check-in at kiosks, order room service on their mobiles, and share their experiences via social media. Cloud communication is enabling hotels and resorts to do more with less. Advanced call routing provides hotel managers with the ability to route inbound calls to different locations or agents based as per the time of the day, the caller's geography, and much more. Historical and live call reporting features provide insights on when a hotel or resort typically receives the most calls, allowing hotel reservation centers to allocate rooms efficiently. With an efficient cloud phone system or virtual call center software platform, hospitality businesses gain access to essential features like advanced call routing, remote agent functionality, and historical live reports. Remote agent functionality enables hotel reservation agents to work from anywhere, and the hotel doesn't have to spend resources on physical space to such agents.
With a cloud-based hotel phone system, Hospitality businesses can save money and create opportunities for new revenue streams and also enjoy powerful call handling features that can increase efficiency and productivity.
With cloud-based communication solutions, these businesses don't have to purchase on-site equipments every time a new employee or a agent is hired. They provide and manage through the Cloud phone systems and virtual hotel reservation center software whenever a hotel manager needs removal or addition of a seat or extension; they contact the cloud provider who manages their system. Cold calling features, like call forwarding, are becoming more and more essential in the hotel industry. These features help hotels run more efficiently, and in turn they help ensure high levels of guest satisfaction.
With features like interactive voice response (IVR), time-of-day routing, and find me / follow me, Saino First uses such services like IVR which can help hospitality sector to ensure that all calls to your hotel are routed to the employee agent at the right time. It can even improve employee training programs with powerful features like call recording and live monitoring.
With a cloud-based hotel phone system, Hospitality businesses can save money and create new opportunities for revenue streams and also enjoy powerful call handling features that can increase efficiency and productivity.