Click to call is a facility for the customer to make a call back to the registered number in their panel. Click to Call refers to a digital communication channel in which a person clicks a button to get connected with another individual in real-time, without either of them dialing the number. A click to call is a call button or icon on the company website. Click to call is much easier than the conventional free phone systems to access. It is faster than email and delivers higher conversion rates than either medium. Because it attains the serious inquiries and you are assured at every call, there has to be a good sales potential. And as it provides an immediate response to their calls, you can take action to ensure that potential is realized.

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With Cloud Telephony, by logging into the portal, you can swiftly divert customer calls to desk/mobiles phones so that your customers can still contact you and you can connect with them. 

Click to call is an effortless way for the clients or visitors to the website to get in touch with the company. It can be done with just a click on the icon. The company receives a notification and calls the client back when both the client and the company agent are free.

Advantages of click-to-call service:

Cost Saving is the major benefit because the telephone system is hosted on the cloud; leaving no requirement for any type of physical equipment to be in the office space, which can be costly to install & maintain. There is no CapEx required as the only physical equipment you need is often just a router and handsets. You also have control over how you want the hosted telephone system to work for your business by accessing the web portal for implementing any changes.

You can benefit from feature-rich mobile integration. Remote workers, on their mobile phones, have access to the full feature set of the hosted telephone system, regardless of their location. It also makes it a lot more easier for your customers to contact you as your telephone number would ring your mobile phone and desk phone simultaneously.

With Cloud Telephony, by logging into the portal, you can swiftly divert customer calls to desk/mobiles phones so that your customers can still contact you and you can connect with them. 

Tags: SMS, bulk SMS, SMS marketing, IVR, email marketing, click to call